DEVI warranty™
At Heat Zone, we strive to deliver products that go above and beyond your expectations. Should our products, against all expectations, experience a problem, our manufacturer, Danfoss, offers warranties for DEVI branded products valid from the date of purchase that was no later than 2 years from production date under the following conditions:
During the warranty period, our manufacturer, Danfoss will replace and provide a new comparable product of the DEVI brand, or conduct repairs if the product is found to be faulty by reason of defective design, materials or workmanship. The decision to repair or replace will be at the sole discretion of Danfoss.
It may be required to return the product for fault investigation or warranty assessment. In which case, Danfoss Customer Care sends a Return Management Authorization (RMA) with arranged shipment for products.
If on-site repair or investigation is required, this should be agreed upon with a Danfoss Sales representative prior.
The DEVIwarranty™ is a series of four individual, best in market warranties for full peace of mind while using DEVI electric heating systems.
We provide two warranty types: Product warranty and Full-service warranty valid from the 1st of July, 2021.
The installation of our products must be performed by an authorised installer. To apply for the warranty, you need to have a valid Warranty certificate.
To have a valid Product warranty or Full-service warranty, you must follow these requirements:
The product must be installed by an authorised installer according to the specific installation guide related to the corresponded product.
Insulation and conductors’ resistance of heating elements must be checked before and during the installation and noted in the Warranty certificate.
The product Warranty certificate must be filled in, stamped and signed by the authorised installer performing the installation.
After the installation is performed, store and keep the warranty certificate during the whole warranty period.
Need to claim a warranty? Read the DEVI warranty terms, conditions and processes.
The DEVIinstaller™ App comes highly recommended to our Installers with the ability to download and share warranty certificates via your phone. Making the warranty claim process faster! Download the app with the links below.